DIY

The guitar company PRS is the namesake of its founder, Paul Reed Smith.  Not too long ago I  watched a video of him doing a TED talk about his life’s journey building guitars and whatnot.  I figured there might  be a little overlap in his company’s story and ours.

I have trouble watching those TED talks, with their busy editing and the blow-your-mind punch line designed to make you feel like you’ve been living your life all wrong up until now.  To his credit, Mr. Reed Smith did not try to blow my mind. He gave some down-home aww-shucks advice on how to get on in life, and then played a pretty good star spangled banner (I hope that was not supposed to blow my mind….sorry, but I’m surrounded by great guitar players).

No, the real zinger for me came less than a minute into the talk when he blurted out that to start the company he formed a limited partnership because that’s the only way a hippie like himself could raise a half a million dollars.

That was a bolt of lightning. ‘So that’s how you’re supposed to do it’ I thought.  Because that is totally not how we did it.  Chris and I did not raise a half a million dollars to start a company. We did not even really think about starting anything, Chris just wanted to work on guitars all day, and I wanted to do something else besides work at my crappy job.

There was a small amount of money left over from Chris’s  college fund, and an even smaller amount of money that I saved up at the crappy job I had just quit.  That’s what we used that to “start” our company.

We had no plan, did not know at all what we were doing, and had to figure everything out on the fly.  It was the mid  90′s. In keeping with the indie-rock, post-punk times, we were, a D-I-Y guitar company.

It’s all come full circle now, and I can totally see the value in starting off with money and a plan. There are definite drawbacks to living in our little boutique, niche of the guitar market.  It’s a question of scale, it’s hard for us to afford advertising in a market that’s geared towards PRS-sized companies.  And without advertising, no one knows who we are, and so we remain a small company.

While I may be too old now to be a punk kid, maintaining the do-it-yourself ethos has worked out alright for us.  Chris gets to work with guitars all day long, and I never work more than 30 hours a week and I even get to sleep in sometimes. The bills still get paid, the inventory comes in and goes out and the company hums along. Every now and then I think that maybe our time has come, and  we should so something conventional, like form a limited partnership with someone who can really invest in the company, but that’s an awful lot of responsibility and I’m still not sure if I’m ready to grow up just yet.

See Paul Reed Smith’s TED talk:

Tis the season to think about retail sales

I was going to start this off like the first Lord of the Rings movie, with a heavy-handed monologue about how the world is changing, and how much that once was is lost….it’s true, but it seemed a little much.

Still,  I am going to reference not one, but THREE science fiction/fantasy movies in this post, why you ask? Mostly because it’s a fun device and I’m a bit a of a science fiction nerd, but also it illustrates a point that is along the whole ‘future is now’ kinda thing.  The world of retail these days sometimes feels like it’s straight outta Brazil (and that’s the movie not the country, so there’s a fourth reference.)

As the one who handles all the complicated yet-non-guitar-oriented problems, I have to deal with our own form of the Matrix. Any wholesaler  in the current retail environment has to deal with them: Fulfillment Systems.  What is a fulfillment system?  Well in a nutshell, it’s a way to take all the personal interaction out of making sales.

Think of any big-box, or catalog merchandiser, and they all use fulfillment systems, Amazon, Musician’s Friend, Guitar Center, Best Buy, and they can be very useful.

No one is immune, we are all part of the machine.

So this holiday season, when all the ads and graphics depict happy shoppers bustling through stores and being out in the world, a lot of what is  really happening is this:

We get the purchase orders,
We fulfill the purchase orders,
We provide shipping information (tracking numbers)
We get paid.

It sounds great, and sometimes it works just fine, but a lot of times it doesn’t.  A lot of times I’ll get an order from Musician’s friend for guitars they want shipped in 3 months time. When I want to explain to someone that we won’t have them in 3 months time, but I can ship them now, I can’t get that message across. I don’t know how to talk to the system.

Have you seen  that anime movie Akira? I haven’t seen it for a long long time, and I don’t remember much of it, but there ‘s a line in there that sticks in my head, when this spooky old guy whispers ominously it has already begun.  And the main characters stare off in wonder at the realization that this thing cannot be stopped. It sticks with me because there’s some universal truth in there that you see in real life every now and then. In so many big large systems, you never realize the full implication of implementing that system  until it’s too late to shut it down.  Can you imagine a life without Amazon?  Maybe you can, but it would be terribly inconvenient.  it has already begun.

The thing is, that by and large, we like our customers, we like to interact with them.  Store owner and players, we have a lot in common with them, and taking that out of the mix seems like a loss for everyone.

It’s a wierd time right now for retail, and I imagine it will be some time before the dust finally settles and consumers decide what kind of retail experience they want.  We are partial to the cluttered, quirky guitar shops and hope you are too. (they tend to be the ones that carry our guitars) Think about them when you do your holiday shopping this year, if you like the human beings that work there, stop by and let them know. You might pay a little more, but think of it as investment into keeping the Matrix at bay.

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A special thanks to some nice young men working the counter at Guitar Center, sorry I forgot your names, but here’s a link to my Esty page:
http://www.etsy.com/shop/BookGurl 

 

Marketing/know your audience

About a year ago I was in a business class sponsored by the SBA with a bunch of other established small business owners. There were a lot of contractors and consultants and a few other manufacturers.  One week our assignment was to bring in our marketing materials for the class to critique, and rate.  I was sooooo sure I was gonna take the prize on this one, at DiPinto Guitars we have glossy catalogs, stickers, postcards, a pretty groovy website. We got picks and t-shirts and posters.  All of which I design and implement.  I was feeling pretty proud of myself.

Not only did I not get in the top 3 spots, I got roundly criticised, mostly for this:

 

 

 

 

 

 

 

 

 

 

 

OK, so I forget that sometimes that not everyone has a sense of irony…?  You guys get it, right? (answer in the comments section)

I have to say I was surprised how the room turned on me; it was “mean and spiteful”, “lack of color made it look to simplistic”, “it wasn’t a direct call to action”, “doesn’t really advertise anything” and so on.  I think it’s funny, and I think it does advertise something.

I’m not saying my classmates were wrong, but perhaps they didn’t give me the befit of the doubt on knowing what message our audience would be receptive to.  There’s something about this campaign that only speaks to those who are already clued in.

 

My co-worker, Brian  has said once or twice that if you remember the 90′s you weren’t there.  Not entirely true, I remember bits and pieces of it. Like that time Chris and I went to see Big Chief at the Troc and this band no one ever heard of, Stone Temple Pilots, opened up. Chris even remembers the guitar  player falling on his ass on stage.

But I must have noticed some other stuff too. Like this:

 

 

 

 

and this:

 

 

 

 

All of this obviously made an impression on me, and it obviously stuck too. So, I’m hoping you all think like me and this message will stick with you.  And don’t forget to pick up a button and some posters when you stop by the shop.

 

 

 

 

 

 

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See, irony. It’s funny.

Inspiration

 Danny Amis aka Daddy-O Grande is back on tour with Los Straitjackets after a long-fought battle with cancer.  This is great on so many levels, but for us the best part is seeing Daddy-O back in the mask and back on tour.
Los Straijackets have been working with DiPinto for so long that our first few photo shoots with them are cataloged on film and contact sheets.  It’s been at least 10 years, maybe more since we first met them in Nashville.  Some artists come and go, but over the years, even through Danny’s illness the band has been hard-working, consistent, dedicated, and really, really, really good at what they do.

 

The idea for instrument manufacturers, is that working with great artists will sell lots of guitars, but the really great artists do way more.  They insipre, they make you want to play better, or they make you want pick up an instrument in the first place.  We have been fortunate enough to luck into working with some really amazing musicians.  The fact that they stay with us for the the long haul, I hope that says something about us.

If you don’t know Los Straitjackets by now, I’m a little partial to this song:

Los Straitjackets are on tour right now. Go check ‘em out, you’ll be glad you did!

tour dates:
http://www.straitjackets.com/fr_intro.cfm

Visit the YepRoc website and enter to win a signed DiPinto Guitar, proceeds go to help Danny with medical bills:

http://www.yeproc.com/daddy-o-grande-returns-to-the-stage-with-los-straitjackets-get-an-official-shirt-poster-and-enter-to-win-a-dipinto-guitar-autographed-by-the-band

 

 

Sell cymbals, live amongst caribou

I love google maps.  I’m a natural busybody, so I’m always checking up on addresses  and snooping around neighborhoods.  Couple that with a healthy interest in geography, and you can imagine the hours I’ve wasted.

I’ve been seeing this posting in trade magazines for a while now:

US Educational Sales Specialist
Sabian Ltd. is a family owned company with manufacturing and corporate offices located in Meductic, Canada. Sabian is a world leader in the music industry, selling cymbals and hand percussion instruments under the Sabian and Gon Bops trademarks.
We are currently seeking a sales professional to concentrate on US Educational Sales. Reporting to the Director of Education, this position will be responsible for achieving strong growth in Educational Sales in the US, as well as oversee all aspects of marching percussion initiatives. Preference will be given to candidates who have proven success in sales and/or sales management.

I always think ‘hmm, Meductic, Canada, I wonder what that’s near.  Turns out, not much:


OK, small town Canada, just a highway and a main street, but it has to be near something right?

I still cannot place this, I’m guessing that the border w/ Maine? So I zoom out some more:

And I’m right.  About 4 hours from Bangor Maine, close to almost nothing, that’s where Sabian is headquartered. I always thought an international company had to be located at least somewhere near some sort of city, or maybe just a port, but I stand corrected.

And this is a real job opening by the way, if you have the skill required, and this is the life change you’re looking for, go ahead and apply.

 

 

The American Flag guitar, reinvented…

I originally published this post on August 16th, and then immediately yanked it, due to Dave Mustaine showing up in the news that very same day (and not in a good way).…some time has passed and it seems to have blown over, so I thought I’d put it back up, enjoy!

I’ve never been a big  fan of Megadeth,  I’ve always thought of Dave Mustaine as the quintessential tragic character in the high drama of thrash and metal.  Even though lately it seems as though his sense of profound injustice has morphed into common old-man grumpiness (and what’s with the hair?  Bangs? at his age?) I find myself grateful to him for the segue provided by is Mako signature model acoustic guitar by Dean.

See through flag graphic shows how guitars will be braced in the future.

So, why late to the party do you ask?  Well,  the time to introduce a guitar with American flag graphics is past, the real time to do this was when our country swelled with patriotism right after 9-11.  Witness my photos from the January 2002 NAMM show:

 

So, thanks to Dave Mustaine for reminding me about my collection of USA #1 guitar photos.

More info about Dave Mustaine’s Mako guitar:
http://www.deanguitars.com/mako.php

About that Lacey Act (part 1)

I have been thinking quite a lot about this post, it’s a big important issue. It’s a topic where the guitar mfg. industry is intersecting  with politics and the bigger world in general and that’s kind of fun.  But also, because it’s something that I really do care about, and though DiPinto Guitars is not nearly big enough to be a real player in this debate, I can certainly blab about it to anyone who is willing to listen.

If you don’t know about the Lacey Act, here’s the nutshell version…it’s a bill from 1900 that banned the importation of animal products from countries where it was illegal to harvest those products.  My best understanding is that it was written to try and stop the ivory trade. In 2008 it was ammended to add plant products too.  And that is what all the fuss is about. There’s your job-killing government overreach, or whatever they are calling it on the Wall St. Journal editorial page.

I would just like to point out right now that for the last I-don’t-know-how-many years we’ve had to get a Fish and Wildlife license because the guitars we import (made in South Korea) have abalone and shell inlays.  So that’s they way these things work.  At some point, we showed up on somebody’s radar as an importer of products that contain abalone and mother of pearl, they keep our info on file and we all make sure that our guitars don’t have any endangered shells used as inlays. I don’t really have a problem with  the extra 10 to 15 minutes  and $100  it takes every year to renew my license.

Gibson Guitars  is a huge company, and it takes them way more than 15 minutes and $100 to comply with the law, but this is basically why they are having such a tizzy-fit.  Ok, so they got raided a few times.  But you know how it is, raid me once, shame on you, raid me twice, shame on me.  Although, that’s not how how their CEO Juszkiewicz sees it, he’s got the whole industry up in arms, he’s got NAMM on his side (it’s not the only issue I disagree with my lobby group about) he’s got Tea Party activists drooling all over themsleves to point out the needless governtment regulation,  he’s got Ted Nugent ready to go arrow hunting to shoot down them pesky varmint government regulators.

But lets take a step back for a moment and see who does agree with this…

Mick Jagger Sting
Dave Matthews Band Jack Johnson
Willie Nelson Maroon 5
Jason Mraz My Morning Jacket
Linkin Park David Crosby
Lenny Kravitz Barenaked Ladies
Sarah McLachlan Simon Le Bon
Bryan Adams Brandi Carlile
Deborah Harry Sara Bareilles
Lily Allen Brad Corrigan (Dispatch)
Bonnie Raitt Ray Benson (Asleep At The Wheel)
Guster Of A Revolution (O.A.R.)
Bob Weir The Cab
Ryan Dobrowski & Israel Nebeker (Blind Pilot) Jack Antonoff (fun.)
Razia Said
Pat Simmons (Doobie Brothers) Jools Holland
Brett Dennen Lana Del Ray

(source reverb.org)

OK people… Mick Jagger and Sting.  I don’t care WTF Ted Nugent has to say, you could not get higher profile artists than Mick Jagger and Sting.  I don’t know why Gibson doesn’t embrace that rather than fight it (I don’t know, but I do have some ideas. That’s a subject for another post)

I’m sure I’ll have more to say about this issue, but that’s all for now.

More info about the Lacey Act:

http://www.reverb.org/project/lacey/index.htm

http://www.eia-global.org/forests_for_the_world/Lacey_Resources.html

So Fender’s not going public after all.

And we were all so excited!
But now, no more headlines like this:

Fender reports higher sales, lower profits
http://www.marketwatch.com/story/fender-reports-higher-sales-lower-profits-2012-05-10

The highlight of this article?

Fender, which has filed to go public on the Nasdaq at some point this year, saw its net sales rise 2.2% to $174 million in the first quarter, and its net income decline 73% to $1.9 million in the first quarter.

Wow.

That can’t possibly be right, can it?  And if it was, why would anyone (at least anyone who cares about money, which is pretty common among the investor class) invest in them?

But then you can also find data like this:

The above numbers are from Fenders own prospectus, so they’d better look good.  But still, look at that bottom line there.  Granted, the economy has been weird, but their net profit/loss is all over the place!  I have to say, if I was someone who cared about money I would not put it in a company that only shows a profit every other year.  And if I was someone who was thinking of selling bits of their company out to investors and then being beholden to those investors (an idea that scares the bejesus out of me) I would not think that those numbers would make me look in any way attractive.

There is a great story here about the whole thing:

http://finance.fortune.cnn.com/2012/07/20/why-fender-pulled-its-ipo/?hpt=hp_c4

The CNN article points out the Guitar Center connection, which is another company not doing so well these days

Guitar Center Opens Two Stores Despite Debt Downgrade 
http://digitaleditions.sheridan.com/display_article.php?id=1010001

Guitar Center Debt Downgraded, Capital Structure “Unsustainable”

Y’know one thing that might make it unsustainable?  Well, I’d guess one reason is because they owe Fender, what was that number eleven million dollars??? And maybe that is why Fender wanted to raise a little money, get some cash coming in from some place else, sell off a little stock, get things rolling again. But now it’s not happening.

I think it’s probably better this way. (Maybe not for Guitar Center, but that’s a whole other story) Sure, on some level we are a competitor of Fender, but honestly, I would not like to see them driven down a path of quarterly-profit fueled suckiness.  They have an awesome brand, they have the best players, a great history, it would be a shame to throw that all away to make the investors happy. It may be a rough few years ahead for them (welcome to the club) but in the end I hope it turns out that Fender stays with us with the intent of making great guitars instead of making great profits.

Help! There’s a giant purple lady stealing my guitar!

It’s a constant  in our industry, I imagine in most industries;  the introduction of weird,extraneous products.

Oh my god! They’re coming in through the walls!

OK, so this product is totally not useless. We all need to hang our guitars from the walls every now and then, but totally weird, right?  I cannot imagine what was going on in that product development group!

I don’t know what is more bizarre, the actual visual look of the product, or the fact that this particular series, finished in pretty metallic colors (what the company calls ‘vintage Fender colors’) is called the “Ladies Series” .  So, is this for the ladies?  Or is for the guys,  who before this could only fantasize about a disembodied, metallic, yet distinctly feminine hand gently cradling their guitar.

http://guitargrip.com/prod_GS%20Ladies.htm

SO WHAT DID WE DO YESTERDAY?

Well, we set up guitars of course.  But yesterday was a little different.   Chris packed up a tote bag full of allen wrenches and screw drivers, a soldiering gun, and a cordless drill, with the kids packed in the car we went over to the Girl’s Rock Philly practice space to help them gear up (literally) for camp. I had to go back to the shop for some spare parts, pickup springs, knobs and screws, we had to take two guitars back to the shop for more work but all in all the day went pretty well, and all the other guitars and basses are ready to rock!

Chris working our makeshift set-up table

I have been teaching bass at the Girls rock camp here in Phila for the last 3 years, and am preparing for my fourth.  I am in the groove of it now.  There’s the big stressful buildup towards camp (where we are right now), there’s the crazy, frantic, but super-fun week of camp, there’s the showcase where the girls play and us counselors get all weepy, and then it’s over.  Till next year.

If you are not familiar with Girl’s rock camps, they are all over the place!  It’s a very cool thing.  A summer camp with all female counselors for all female campers.  The girls come in, form bands, get some instrument instruction, write a song & play a show.  All in one week.  Some people bristle at the all-female aspect of it, and I’ll admit I didn’t get it at first, but I totally get it now.  It’s not like anybody  hates guys, they certainly help out getting ready, but during camp week it’s all women run.  It’s more an equal- opportunity thing.

There are Girls Rock camps all over, even in Sweden!

There’s a few reasons why I volunteer at the camp.  First, it’s good to volunteer doing something.  I sat on my butt for years and years thinking “I should really get involved in some volunteer project” and then one day the camp director reached out to me and asked me to teach.  I could have been a little more pro-active on the getting out there part, and now that I think about it, I’m a little embarrassed that I waited for an invitation to get involved.

Second reason is a lot like the first reason, it’s a good thing to do.  I wish I’d had a camp like this when I was younger.  If I can make some slightly off-center teenager (I was a very off-center teenager) come in to their own, then that’s something worth doing.

And then the third reason might sound a little cynical but it really is not.  Is it so awful to say that teaching kids to play guitar and bass is good for business?  Or that there is business value in educating potential customers who will have a lifetime interest in buying guitars?  Okay, a little cynical, but at least I’m admitting it.

And the whole women-centric aspect of it? Like I said,  I was not sure of that at first, but it’s a great environment, and really safe place for girls to try on a different personality.  Some people might question why it’s needed, like I said, I  questioned it myself. But then this shows up:

Every year this gear guide shows up and I just roll my eyes.  What else can I do?  This is how new gear is marketed, with stripper girls.  And just last week I sent in a check for my ad in this very  guide , so am I complicit?  Am I trying to atone for my sins? (maybe)  I like to think I’m just trying to change the demographic.

More information about Girls Rock Philly here:
http://www.girlsrockphilly.org/

Find a Girls Rock camp in your area:
http://www.girlsrockcampalliance.org/